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Draft - Community Engagement Charter & Framework
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Thank you for reviewing the draft Community Engagement Charter & Framework.

 

While reading the document, you can scroll down to see each page. If you have any comments in regards to something on a page, please click on the specific page and a comment screen will pop up. Please add your information and comment.

 

Note, people will only be able to see your name, not your email address. You can view others comments by clicking on the individual bubbles on the pages.

 

There will be thumb tack icons that you can click on throughout the document that are prompts to help you with your review.

 

Some of the things we want you to think about when reviewing the draft recommendations are;

*Is it understandable and clear?

*Does this reflect what we heard?

*Is there anything missing?

 


Thank you for your time and comments. We appreciate your feedback!

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Jane Jul 21 2024 at 8:18AM on page 2

Suggestion
A few sections on Table of contents are doubled up.
replies

Jane Jenner Jul 12 2024 at 4:43PM on page 10

Suggestion
A worthy goal, which needs to include clear and defensible rationale for any information and decision making that cannot, for legal reasons, be made fully available to the public. For example, if specific details about such things as tenders or legal matters cannot be shared publicly, the reasons why not and the process used to make any decision or take a specific action should be made clear to help people feel comfortable that staff and councillors are acting in good faith and are not being improperly influenced.
replies

Jane Jenner Jul 12 2024 at 4:34PM on page 6

Suggestion
I responded to the poll asking which of the three terms, resident, citizen or community member should be used. I chose community member believing it’s the most inclusive. Businesses and organizations may not identify themselves as residents in the normal usage of that word, and citizen may confuse an immigrant or refugee claimant who don’t see themselves as citizens until they become official Canadian citizens, even if this doesn’t apply to municipal matters. I didn’t see an opportunity to make this comment in the poll itself so I’m including it here. I believe using the term community member consistently is better aligned with the charter’s intent and the definitions provided within it.
replies

Clare Jun 13 2024 at 10:12AM on page 16

Really like how this document is presented, a nice update from previous charter. All the best :)
replies

Clare Jun 13 2024 at 10:11AM on page 9

Suggestion
Would love to see another principle added here for "Quality of Experience" or "Providing a Great Experience" - i.e. focus on how people feel about their total experience when engaging with the City. At the end of an engagement, or through the engagement process, it would be wonderful to gather feedback on how people are feeling throughout - what do they like, not like, and use that data to create a positive feedback loop for improvements. Customer journey mapping or empathy mapping could also help to trace the resident's experience of engagement, how they feel throughout and how we might adjust in future
replies

Clare Jun 13 2024 at 10:10AM on page 14

Suggestion
Looks like there are lots of ways we could collaborate between CX and Comms, Engagement to collect and share data on participant feedback, and customer feedback. We would like to work together and support this, as our data might be stronger together and we might have some helpful overall customer insights to share
replies

Anonymous Jun 11 2024 at 4:05PM on page 9

Suggest this section be formatted in a table, use bullets if possible.
replies

Anonymous Jun 11 2024 at 4:02PM on page 17

Suggestion
Edit text for accessibility.
replies

Anonymous Jun 11 2024 at 4:02PM on page 16

Suggestion
Very text heavy paragraph. Suggest to use bullets and space out content.
replies

Anonymous Jun 11 2024 at 4:01PM on page 16

Edit font for accessibility.
replies

Anonymous Jun 11 2024 at 3:53PM on page 13

Identify and engage with equity deserving groups (Indigenous, Black, 2SLGBTQI+)
replies

Anonymous Jun 11 2024 at 3:51PM on page 11

Suggestion
Use bullets.
replies

Anonymous Jun 11 2024 at 3:50PM on page 11

Suggestion
Edit font for accessibility.
replies

Anonymous Jun 11 2024 at 3:49PM on page 8

Suggestion
Recommend table format with "Roles" on the left hand side and description on the right (with bullets).
replies

Anonymous Jun 11 2024 at 3:48PM on page 5

Suggestion
Edit font to be more accessible.
replies

Anonymous Jun 11 2024 at 3:47PM on page 5

Suggestion
Reframe in a positive light? "We heard from residents that more detail was needed..."
replies

Anonymous Jun 11 2024 at 3:46PM on page 5

Suggestion
This section is very text heavy. Suggest that a timeline format might work better with chronological order of events, use bullets.
replies

Anonymous Jun 11 2024 at 3:45PM on page 3

Suggestion
Edit font to make it more accessible.
replies

Anonymous Jun 11 2024 at 3:44PM on page 2

Suggestion
Is this text accessible/AODA approved? It is a little challenging to read online.
replies

Kelly Cook Jun 11 2024 at 2:14PM on page 13

No suggested change- just a general supportive comment because engagement techniques can be quite different in the urban vs. rural area. For example, many rural residents used to communicate a preference for newspaper notices but this is challenging with the recent closure of the Burlington Post. For rural-specific matters where the population is generally much smaller, approaches like direct mail-outs might be best (whereas this would not be feasible in the urban area due to cost). I think this premise is covered by the existing content of the charter, just wanted to share this context since Burlington does have significantly varying geography throughout its boundaries.
replies

Jim Thomson May 23 2024 at 8:03AM on page 15

Why have these two steps been combined?
replies

Jim Thomson May 23 2024 at 8:02AM on page 14

Telephone town halls where the Public doesn't get to ask follow-up questions are not engagement,
replies

Jim Thomson May 23 2024 at 8:00AM on page 14

Consult isn't a one way street.
replies

Jim Thomson May 23 2024 at 7:59AM on page 13

Techniques or Tactics?
replies

Jim Thomson May 23 2024 at 7:59AM on page 13

Techniques or Tactics? When the communications people talk of tactics there is a suggestion that the public is the enemy against whom strategies and tactics need to be applied.
replies

Jim Thomson May 23 2024 at 7:50AM on page 1

What is the Charter and what is the Framework? Why are they combined in one document? Some of this is a manual for staff on how to do engagement. What exactly is the Charter?
replies

Jim Thomson May 23 2024 at 7:45AM on page 12

Who is "your"? Is this for Staff? I think you need to be clear what is the charter and what is the framework.,
replies

Jim Thomson May 23 2024 at 7:39AM on page 7

Debate is discussion. Arguments are engagement.
replies

Jim Thomson May 23 2024 at 7:35AM on page 6

Suggestion
Need a definition for Accountability.
replies

Jim Thomson May 23 2024 at 7:33AM on page 5

How is it measured?
replies

Jim Thomson May 23 2024 at 7:32AM on page 5

Question
How has accountability been addressed? What body holds staff and council accountable for following the Engagement Charter?
replies

Jim Thomson May 23 2024 at 7:27AM on page 6

Question
If IAP2 is the gold standard why do we need a made in Burlington version?
replies

Maura Romanelli May 17 2024 at 12:36AM on page 8

Suggestion
I have concern using the phrase “for the greater good”. What is the definition of the greater good? There is a conflict stated in that on one hand democratic principles will be followed but decisions will be made for the greater good. “For the greater good” principle argues that certain evils are needed for certain greater goods to happen. Utilitarianism holds the most ethical choice is the one that will produce the greatest good for the greatest number. It is a moral framework to justify the evils in the world. This is not democracy. So you can not say you follow democracy with a utilitarian approach. I would like to see “the greater good” removed as it lacks a definition to the extent it would be used and it is a conflict to the word democracy.
replies

Naomi May 16 2024 at 5:21PM on page 1

Suggestion
Love the diversity represented in this imagery. Would like to also see children, and a broader range of body sizes for more inclusivity/representation.
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